SG Arrival Card email or e-Pass not received

Checked 6 November 2026 by Darius Cheung. Independent guide, not a government website.

Short answer

There are two emails. The acknowledgement comes after you submit the card. The e-Pass comes later, after you clear immigration, and replaces the old passport stamp. Check junk mail first, then the address you typed. The site has an e-Pass Enquiry Portal to retrieve it, and an Update SG Arrival Card option before you travel.

Which email are you missing?

The acknowledgement, after you submit

The confirmation page says: "An acknowledgement email has been sent to the email address you provided. Please check your junk or spam folder if you cannot find the email." It carries a reference the site calls the D/E number, which you need for some lookups later.

The e-Pass, after immigration

The email box on the form explains this one: "If you are eligible for entry into Singapore, you will receive an electronic pass (e-Pass) sent to you via this email address after clearing Singapore immigration." It shows how long you may stay, including your last day. So it's normal not to have it before you land.

Getting it back

  1. Search junk and spam for "ICA" and "e-Pass".
  2. Check the address. The form turns it into capitals, which doesn't matter, but a typo does.
  3. For the e-Pass, the site's menu has "E-Pass": "Arriving visitors may retrieve the e-Pass issued to them after clearing Singapore immigration using the e-Pass Enquiry Portal."
  4. Before you travel, "Update SG Arrival Card" on the same menu lets you change a submission. That needs the details from your acknowledgement.

If you never got the acknowledgement at all

You may not have reached the end. Submit sits on the Review step after the declaration tick, and a captcha check can appear there. If you closed the tab before the confirmation page, nothing was sent. Filing again is free. We don't submit test data to government forms, so we haven't seen these emails ourselves; the wording above is from the form.

Changing plans

The form's own reminder: "You are reminded that it is your responsibility to update and resubmit your declarations prior to your arrival in Singapore, and/or if there is any change in your health status and/or travel history." If your flight moves, update the card rather than hoping it matches.

A tip for the airport

Screenshot the acknowledgement once it lands. Roaming has a knack for failing in the arrival hall, and a photo in your camera roll doesn't need a signal.

Questions people ask

When does the e-Pass arrive?

After you clear Singapore immigration, by email to the address on your arrival card. Not before you travel.

Does Singapore still stamp passports?

For arriving visitors, the e-Pass by email replaces the inked endorsement stamp, according to the site.

Is there a fee to get my e-Pass?

We saw no fee on the official site. The SG Arrival Card e-Service is free of charge.

ArrivalFiller fills your saved email on every card, so the acknowledgement and the e-Pass go to an address that already worked.

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Where this comes from

Rules change, so check the official site before you travel. Where we quote a form's message, we copied it from the form's own public code. Some messages may rarely appear, and we don't run test submissions on government forms.