All Indonesia QR code not received: how to get it back

Checked 5 November 2026 by Darius Cheung. Independent guide, not a government website.

Short answer

Check your spam folder, then use the official site's retrieve option. The site says travellers "may look up and re-download proof of their submission", so a missing email isn't the end. Enter your details exactly as you submitted them. Once you have the code, save it to your phone and take a screenshot, in case you land without data.

Step by step

  1. Search your email, including spam and promotions, for "arrival card", "imigrasi" and "All Indonesia".
  2. Look for a typo. The QR code goes to the address on your form, and a typo sends it to someone else. That also means a stranger could receive your code, so fix it promptly.
  3. Use the retrieve option on allindonesia.imigrasi.go.id. The site describes it as "Search for and retrieve your arrival card", and asks you to "Please enter accurate information to retrieve your arrival card."
  4. Save it in two places: a screenshot in your photos and a copy of the file. A printed copy is a sensible backup.

If the retrieve search finds nothing

That may mean your submission didn't go through. Review what happened: did you reach a summary page and press Submit, and were you shown a code? If the form stopped with an error, see the error guide.

Re-check the details you searched with, especially the passport number. Letter O and number 0 are the usual culprits, and if you typed one wrongly when filing, you'll have to search with that same wrong value, or file again.

If you registered an account, you can also look there: the site says "Displaying your history within the last 90 days". As a guest you won't have that, so the retrieve search is your route.

"Arrival Card QR Code can no longer be used"

That message exists in the site's code. We can't see from outside exactly what triggers it, but it plausibly means the code has already been used or is out of date, for example from an earlier trip, or a card replaced by a later one. Make sure you're holding the code for this trip, then retrieve the latest one. If you can't get a working code, file a new card if you're within the window.

Is the code the only thing I need?

You present the QR code with your passport at the entry point. You may also be asked for your visa or visa exemption and an onward ticket. Guides say an officer at a manual counter may ask to scan the code, so keep the screen brightness up and the picture large.

Families: which code goes with whom?

Each person has their own card. If you filed for a group, the site treats the group as one submission with several people, so check you've got a code for everyone, children included, before you leave for the airport. See filing for a family.

Why it might have gone astray

Work email systems often filter automated government mail, and some block foreign senders outright. A personal address you can open on your phone abroad is the safer choice next time. Enter it slowly, because the form cannot tell a typo from a real address.

Questions people ask

How long does the All Indonesia QR code take to arrive?

There's no official figure we can cite. If it hasn't come after you've checked spam, use the retrieve option rather than waiting.

Do I need to print the QR code?

A phone copy is the normal way to show it. Guides suggest carrying a printed copy too, as a backup.

Can I use last trip's QR code?

No. You file a new card for each arrival, so use the one for this trip.

ArrivalFiller fills your saved email in with the rest of your answers, so there's one less place for a typo to send your QR code astray.

Add ArrivalFiller to Chrome, free

Where this comes from

Rules change, so check the official site before you travel. Where we quote a form's message, we copied it from the form's own public code. Some messages may rarely appear, and we don't run test submissions on government forms.