Fake All Indonesia websites: spot one, and what to do if paid

Checked 5 November 2026 by Darius Cheung. Independent guide, not a government website.

Short answer

The arrival card is free, at allindonesia.imigrasi.go.id. Australia's Smartraveller warns of fake websites charging a fee, and says official sites include "go.id" in the address. If you paid for the card elsewhere, assume you may not hold a valid one: check by retrieving it on the official site, file there if not, and contact your bank.

Spotting a copy

One real source of confusion: e-VOA

The official immigration service also runs paid items: a visa on arrival is a real, paid product, sold through government addresses such as evisa.imigrasi.go.id. So a payment on a go.id address isn't automatically a scam. The test is what you're paying for:

ItemCostWhere
Arrival card (customs, health, immigration)Freeallindonesia.imigrasi.go.id
e-Visa on arrival, if your nationality needs onePaidOfficial go.id address only
"Arrival card processing" on any other siteNot a real feeAvoid

The official site also has "Arrival Card" and visa confirmation steps in the same flow, which explains why some travellers think the card has a price. It doesn't.

If you paid or typed your details into a copy

  1. Check whether you have a real card. On the official site, use the retrieve option with your details. If nothing comes up, file there for free, as long as you're within 72 hours of arrival. Some copies may file for you, but you shouldn't rely on that.
  2. Call your bank with the date, amount and web address, and ask about disputing the charge. Screenshots help.
  3. Treat your passport details as exposed. Be careful with later emails about your "application" or "visa". Travellers have also been warned about fake emails after applying for an Indonesian e-visa.
  4. Report it. If you're Australian, Scamwatch takes reports. Your own country's equivalent is a good place elsewhere.

About this site

We aren't the government either, and you should apply the same scepticism to us. Here's how to check: we don't file anything, don't take payment and never ask for your passport on this website. Our extension works only on the official form, on the official address, and it's open source, so anyone can read exactly what it does. The form you see while using it is the government's own, in your own browser.

Why these sites do well in search

The official form's home page contains very little text for a search engine to read, and it has no explanatory guides of its own. That leaves room for lookalikes with long pages and paid ads to rank above it. A high position in a search result tells you nothing about who runs a site. Go by the address.

Questions people ask

Is allindonesia.imigrasi.go.id the real site?

Yes. Newspapers quoting Smartraveller, and official guidance, name it as where to file.

Is there a fee to get the QR code faster?

Not on the official site. The arrival card is free, and paying a third party doesn't change how Indonesia's system handles it.

Is the mobile app official?

An official All Indonesia app is described by guides, so check the publisher in your app store before you enter passport details.

ArrivalFiller runs only on the official go.id address and has no payment step. If the form on your screen isn't the government's, it stays out of the way.

Add ArrivalFiller to Chrome, free

Where this comes from

Rules change, so check the official site before you travel. Where we quote a form's message, we copied it from the form's own public code. Some messages may rarely appear, and we don't run test submissions on government forms.